Refund Policy
All Sales Are Final
Due to the specialized nature of our products, all sales of the SO-101 robot arm kits are final. Each kit is carefully prepared and includes specific electronic components that cannot be restocked once shipped.
Please ensure you understand the specifications and requirements before purchasing.
Exceptions
We may consider exceptions in the following limited circumstances:
- Damaged components upon arrival (must be reported within 5 business days)
- Missing components (must be reported within 5 business days)
- Defective critical components that prevent assembly or operation
Documentation (photos/videos) may be required to verify claims related to damaged or defective items.
Contact Us
If you believe your situation warrants an exception to our policy, please contact our support team at support@robotbuildrobot.com. Include your order number and detailed information about your issue.
Shipping Issues
We're not responsible for lost or stolen packages after delivery confirmation. Please ensure your shipping address is accurate and secure.
Have Questions?
If you have any questions about your order or our refund policy, please don't hesitate to reach out.